FAQ/CONTACT
Frequently Asked Questions and Inquiries

Click here for the terms of accommodation.

Reservation Center: 03-6627-4647 (8:00-22:00)
Contact us on the day: Hotel Representative 053-592-2222

Check-in 15:00 Check-out 11:00
※It may vary depending on the booking plan.

We offer an additional charge of 3,300 yen per hour.

We offer an additional charge of 3,300 yen per hour.

Cancellation fee will be charged 3 days in advance.
※It may vary depending on the booking plan.

We are sorry, but we do not allow you to stay with your pet.

Guests under the age of 18 or under high school age are required to submit a written consent form from the parent or guardian.

We can accept your request, but we can't guarantee it.

The Executive Twin is a newly renovated room in April 2024. Standard Twin was renovated in 2016 and Classic Twin has not been renovated.

There are no smoking rooms. Please use the smoking area on the second floor.

Only toothbrushes are available in the room. Combs, shaving, and cotton sets will be handed over at the front desk.

We ask for self-service that customers can lay their own futons in Japanese-style rooms and Japanese-style rooms.

Please refer to the link below for information on how to respond to those who have food allergies.
＞For those who have food allergies

Additional fees for the buffet are as follows.

Dinner: Adults 9,200 yen / Elementary school students 7,300 yen / Infants 2,000 yen
Breakfast: Adults and elementary school students 3,800 yen / Infant 2,000 yen

The seats are unreserved, so reservations are not accepted.

If there is room available, you can use it on a day trip. Please contact us in advance.

We don't have it.

We do not accept bringing in or custody. Thank you for your understanding.

Baby food is available. Please contact the staff.

If there is room available, you can use it on the day, but we recommend that you make a reservation in advance.

You can use it. The seats are limited, so please give up and use each other.

Please refrain from taking it out of the lounge.

We do not accept day-trip bathing.

Towels are not available. Please bring it from the room.

Shampoo, conditioner, body soap, skin toner, milky lotion, and cleansing oil are available.

Children over the age of 7 are not allowed to take a mixed bath in the opposite sex bath.

The public bath is also available for pregnant guests.

Bath time covers are available at the front desk.

In principle, bathing in the public bath for those with tattoos and tattoos is not allowed. However, entrance is permitted, provided the tattoo can be concealed by applying two 8cm x 10cm cover stickers,

Men have a dry sauna and women have a mist sauna.

Guests staying at the hotel can use it for free.

Drinks (soft drinks only) can be eaten, but meals are not allowed.

It is available from 14:00 before check-in and until 12:00 after check-out.

There is no rental of floating rings, but they are sold at the shop. (Shop opening hours from 8:00 to 11:00 / 16:30 to 21:00)

There is a changing room. The number is limited, so please give up and use it.

There is no rental of towels. Please bring your own.

Lockers with locks are available in the dressing room.

You can use it if you can wear a swimsuit from above.

We do not accept advance reservations for parasols.

There is a table tennis corner on the first floor. (Opening hours from 15:00 to 23:00)

There is a game corner on the 3rd floor. (Opening hours from 15:00 to 23:00)

There is no tennis court.

There is no kids corner.

It's on the first floor. (Open 24 hours)

Yes, you can. We accept it at the shop. (Shop opening hours from 16:30 to 21:00)

Although the number is limited, wheelchairs that can be used in the museum are available.

There is no ice machine in the hotel. We sell ice at the shop. (Shop opening hours from 8:00 to 11:00 / 16:30 to 21:00)

There are no vending machines for cigarettes in the hotel.

There are no vending machines for alcohol in the hotel. Please purchase alcohol at the shop. (Shop opening hours from 8:00 to 11:00 / 16:30 to 21:00)

It is located in the nursing room on the second floor.

We have a free parking lot that can park about 300 cars.

There is a shuttle bus. For details, please click here.

For luggage storage before arrival and after departure, please use a dial locker in front of the lobby.