Do you have a coin laundry?

We have a summary of frequently asked questions from our customers, so please take a look before contacting us.
※If you have any inquiries about the organization, please contact the following email address.
　Inquiries from domestic organizations: <crc@drhm.jp>
　Inquiry from overseas (inbound) organizations: <grc@drhm.jp>

About reservation

Could you tell me about the accommodation agreement?: Click here for the terms and conditions of accommodation.
Please tell me about your inquiry over the phone.: Reservation Center 03-6627-4647 (8:00 to 22:00)
053-592-2222, Hotel Representative:
Check-in and Check-out: Check-in 15:00 Check-out 11:00
※It may vary depending on your reservation plan.
Is it possible to check-in earlier?: There is an additional charge of 3,300 yen per hour.
Is it possible to extend the checkout?: There is an additional charge of 3,300 yen per hour.
When will the cancellation fee be charged?: A cancellation fee will be charged from 3 days in advance.
※It may vary depending on your reservation plan.
Can I stay with my pet?: I'm sorry, but we are not allowed to stay with your pet.
Can I stay only for minors?: If you are under 18 years of age or under high school age, you must submit a parental consent form.

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Rooms

Is it possible to specify the view?: We can't accept your request, but we can't make a promise.
What is the difference between superior Twin, Standard Twin and Classic Twin?: superior Twin is a newly renovated guest room in April 2024. The Standard Twin was renovated in 2016, and the Classic Twin was not renovated.
Do you have any smoking rooms?: There are no smoking rooms. Please use the smoking space on the second floor.
What kind of amenities do you have?: Only a toothbrush is available in the room. The comb, shaving, and cotton set will be given at the front desk.
Could you tell me about the futon mat?: We ask for self-service that customers can lay their own futons in Japanese-style and Western-style rooms.

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About restaurant lounge

About allergy response

Please refer to the link below for information on how to respond to food allergies.
＞For those who have food allergies

How much is the addition of the buffet?

The additional fees for the buffet are as follows.

Dinner: 9,200 yen for adults / 7,300 yen for elementary school students / 2,000 yen for infants
Breakfast: Adults and elementary school students 3,800 yen / Infants 2,000 yen

Can I reserve a seat?

The seats are unreserved, so we don't accept reservations.

Is it possible to use the buffet on a day trip?

If there is a vacancy in the table, it is also possible to use it on a day trip. Please contact us in advance.

Do you have lunch?

I don't have it.

May I bring you a cake?

We do not accept carry-on or carry-on. Thank you for your understanding.

Do you have baby food ready?

Baby food is available. Please contact the staff.

Do I need to make a reservation for the buffet?

If there is space available, you can use it on the day, but we recommend that you make a reservation in advance.

Is it possible for children to use the night lounge?

You can use it. Seats are limited, so please give each other and use them.

Can I bring the lounge drinks and sweets back to my room?

Please refrain from taking it out of the lounge.

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About the large bath

Is it possible to take a day trip?: We do not accept day-trip bathing.
Do you have towels ready?: We don't have towels. Please bring it from the guest room.
Do you have any amenities in the public bath?: Shampoo, conditioner, body soap, lotion, milky lotion and cleansing oil are available.
Until what age does a child enter a bath of the opposite sex?: Children over 7 years old cannot take a mixed bath in a bath of the opposite sex.
Can pregnant women use the large public bath?: The large public bath is also available for pregnant customers.
Do you have a bath time cover?: Bath time covers are available at the front desk.
I have tattoos and tattoos. Can I take a bath?: In principle, bathing in the large public bath for those who have tattoos and tattoos is not allowed. However, entrance is permitted, provided the tattoo can be concealed by applying two 8cm x 10cm cover stickers,
Could you tell me about the type of sauna?: We have dry sauna for men and mist sauna for women.

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About pool activity

Is there a charge for using the pool?: Guests can use it free of charge.
Is it possible to eat and drink by the pool?: Drinks (soft drinks only) can be eaten, but meals are not allowed.
Can I use it before check-in and after check-out?: Available from 13:30 before check-in and from 12:00 after check-out.
Do you have any rental or sale of floats?: There is no rental of floats, but they are sold at the shop. (Shop business hours 16:30 to 21:00)
Do you have a changing room?: There is a changing room. The number is limited, so please use each other.
Do you have a towel rental?: We don't rent towels. Please bring it by yourself.
Do you have a locker with a key?: There is a locker with a key in the dressing room.
Is it possible to use it with water-playing pants?: You can use it if you wear a swimsuit from the top.
Can I reserve a parasol?: We do not accept advance reservations for parasols.
Do you have table tennis?: There is a table tennis corner on the first floor. (Open hours from 15:00 to 23:00)
Do you have a game corner?: There is a game corner on the 3rd floor. (Open hours from 15:00 to 23:00)
Do you have tennis courts?: There's no tennis court.
Do you have a kids' corner?: There is no kids corner.

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Others

Do you have a coin laundry?: It's on the first floor. (Open 24 hours)
Is it possible to send luggage from the hotel?: Yes, you can. It's available at the shop. (Shop business hours 16:30 to 21:00)
Can I rent a wheelchair?: Although the number is limited, we have wheelchairs that can be used in the hall.
Do you have an ice machine?: There is no ice machine in the hall. We sell ice at the shop. (Shop business hours 16:30 to 21:00)
Do you have a vending machine for cigarettes?: There are no vending machines for cigarettes in the hall.
Do you have a vending machine for alcohol?: There is no vending machine for alcohol in the hall. Please purchase alcohol at the shop. (Shop business hours 16:30 to 21:00)
Do you have a microwave oven?: It's located in the nursing room on the second floor.
Do you have a parking lot?: We have a free parking lot where you can park about 300 cars.
Do you have a shuttle bus?: There is a shuttle bus. Please check here for details.
Can I check my baggage?: For luggage storage before arrival and after departure, please use a dial locker in front of the lobby.

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Click here for more information.