FAQ/CONTACT
Frequently Asked Questions and Inquiries

Accepted credit cards

[Payment method]
PayPay, auPAY, J-CoinPay, d-Pay, Melpay, BankPay, Alipay+, WeChatPay

Please see here for accommodation terms.

For reservations, please click here Reservation Center 03-6627-4647 (8:00-22:00)
Contact us on the day: Hotel Representative 053-592-2222

Check-in 15:00 Check-out 11:00
※It may vary depending on the reservation plan.

We accept an additional charge of 3,300 yen per hour.

We accept an additional charge of 3,300 yen per hour.

There will be a cancellation fee from 3 days in advance.
※It may vary depending on the reservation plan.

I'm sorry, but we don't allow you to stay with your pet.

Guests under the age of 18 or under high school students are required to submit a written consent form of parental authority.

We will accept your request, but we cannot guarantee it.

The Executive Twin is a newly renovated room in April 2024. Standard Twin was renovated in 2016, and Classic Twin has not been renovated.

There is no smoking room. Please use the smoking area on the second floor.

Only toothbrushes are available in the room. Combs, shavings and cotton sets will be handed over at the front desk.

We ask for self-service to be laid by the customer for futon bedding in Japanese and Western rooms.

Please refer to the link below for information on those with food allergies.
＞For those who have food allergies

The additional fee for the buffet is as follows.

Dinner: Adult 8,470 yen / Elementary school student 7,139 yen / Infant 1,997 yen
Breakfast: Adult and elementary school students 3,872 yen / Infant 1,997 yen

The seats are non-reserved, so we do not accept reservations.

If you have a seat available, you can use it on a day trip. Please contact us in advance.

I'm not ready.

We do not accept bringing in or taking care of them. Thank you for your understanding.

Baby food is available. Please contact the staff.

If there is a space available, you can use it on the day, but we recommend making a reservation in advance.

You can use it. The seats are limited, so please give up and use them.

Please refrain from taking it out of the lounge.

We do not accept day trip bathing.

There are no towels available. Please bring it from the guest room.

Shampoo, conditioner, body soap, lotion, milky lotion, cleansing oil are available.

Children over the age of 7 are not allowed to take a mixed bath in the opposite sex bath.

The public bath is also available for pregnant guests.

Bath time covers are available at the front desk.

In principle, bathing in the public bath of those with tattoos and tattoos is not allowed. However, entrance is permitted, provided the tattoo can be concealed by applying two 8cm x 10cm cover stickers,

Men have a dry sauna and women have a mist sauna.

Guests can use it free of charge.

Drinks (soft drinks only) can be eaten, but meals are not allowed.

It is available from 14:00 before check-in and until 12:00 after check-out.

There is no rental of floats, but they are sold at shops. (Shop opening hours from 8:00 to 11:00 / 16:30 to 21:00)

There is a changing room. The number is limited, so please give up and use it.

There is no rental of towels. Please bring it yourself.

There is a locker with a lock in the dressing room.

You can use it if you wear a swimsuit from above.

We do not accept advance reservations for parasols.

There is a table tennis corner on the first floor. (Opening hours from 15:00 to 23:00)

There is a game corner on the 3rd floor. (Opening hours from 15:00 to 23:00)

There is no tennis court.

There is no kids corner.

It's on the first floor. (Open 24 hours)

Yes, you can. We accept it at the shop. (Shop opening hours from 8:00 to 11:00 / 16:30 to 21:00)

Although the number is limited, wheelchairs that can be used in the hotel are available.

There is no ice machine in the hotel. We sell ice at the shop. (Shop opening hours from 8:00 to 11:00 / 16:30 to 21:00)

There are no vending machines for cigarettes in the hotel.

There is no vending machine for alcohol in the hotel. Please purchase alcohol at the shop. (Shop opening hours from 8:00 to 11:00 / 16:30 to 21:00)

It is located in the nursing room on the second floor.

There is a free parking lot that can be parked about 300 cars.

There is a shuttle bus. For more information, please click here.

For luggage storage before arrival and after departure, please use a dial locker in front of the lobby.